Frequently Asked Questions
Browse through these FAQs to find answers to commonly raised questions about our memberships, our options if you are just visiting, billing, and cancellations. If you’re a new member or are looking to join our community of doers, we encourage you to read through the relevant topics below.
How to be an awesome coworker
From signing up, you get to create your member account and purchase the membership right for you and your team. Choose your office or desk, and add your contact information.
If you are simply visiting, you can create an account and purchase services that don’t require a membership, such as day passes and conference room use.
We will send you a Welcome Email with pertinent information on your membership once signup process is complete. It will include your new business address, the following documents:
- Coworking Agreement Form (to sign and return)
- Certification Letter
If you are interested in a dedicated space that is currently not available, join our waitlist! Feel free to reach out to our Axelera Business Center team members to get placed on our waitlist and get notified as soon as any vacancies are available. Feel free to call us at 787-501-2048, contact us at sales@axelerabusinesscenter.com or visit our locations.
Billing
Checking out a membership? We’ll make billing quick and painless.
All memberships are invoiced on the first of the month and our system charges the credit card on file between the 1st and 3rd of the month.
All membership payments are due by the 3rd of the month to avoid late fees. By submitting your first payment via credit card or other payment mechanism, you authorize Axelera Business Center to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.
We accept Visa, Mastercard and American Express credit cards, check, cash, or wire transfers. There is a $15 fee for all wire transfers.
Yes. By submitting your first payment via credit card or other payment mechanism, you authorize Axelera Business Center to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.
A 10% Late Fee is added to your account if payment is not received by the 3rd of the month.
If you decide to cancel, we promise we’ll pick up and be nice about it.
You can cancel your membership by submitting written notice by email 20 days before the 1st of the next month. Private office require one calendar month or 30 days notice prior to move-out date. All Memberships cancellations are effective the last day of the cancellation month.
Memberships
Breaking down our memberships and perks one at a time.
Our Floating Desk membership is ideal for those who don’t need a private office, or even the same desk every day, just a committed space to work and access to a conference room.
- Exclusive Physical Business Address Use
- WIFI
- 24/7 access to designated coworking space
- 2 complimentary conference room hour per month (40% discount on additional hours)
- Front desk to greet guests
- Free access to Axelera Business Center member & open community events
From a standard private office to a full-on Suite, your team needs a place to call home. Your office is move-in ready, enclosed, and lockable. You also have 24/7 access to your space.
- Logo placement in building directory
- Exclusive Business Address Use
- WIFI
- 3 complimentary Conference Room hours per month at Axelera Business Center (40% discount on additional hours)
- 24/7 Access to work space for you
- Shared Receptionist Service for greeting guests
- Free access to Axelera Business Center member & open community events
Our Cafe Global membership is ideal for those who don’t need a private office, or even the same desk every day, just a committed space to work and access to a conference room.
- Lockable office, ergonomic office furniture for 2 – 4 team members
- Logo placement in building directory
- 24/7 Access for you and your team
- Utilities & Cleaning included
- WIFI
- 4 complimentary Conference Room hours per month at any Piloto location (40% discount on additional hours)
- Front desk to greet guests
- Free access to Axelera Business Center member & open community events
- Logo placement in building directory
- Exclusive Business Address Use
Additional Services
Looking for more? Explore the services you can add to your membership.
Every Axelera Business Center have access to a free parking subject to ability.
Extra Desk Fee
- Private Office Membership only: $100.00 USD per additional desk per month
- Your private office space has a limited capacity depending on size. If the number of members or other individuals regularly using your office space exceeds the number allocated for your membership, you will be required to pay the additional fee listed above. For safety reasons, there is a maximum number of desks and people that can be within your space, regardless of additional fees paid. We reserve the right to further limit the number of Members allowed at any point.
Access Keycard Replacement
- Fee: $50.00 USD
Office Key Replacement
- Fee: $5.00 USD